Q – WILL I NEED TO SELF-ISOLATE BEFORE OR AFTER MY HOLIDAY?
A – Self-isolation and entry requirements will vary; please check the entry requirements for France via the link below
To see if self-isolation is required upon your return the UK, please click on the link below:
Q – DO I NEED TO WEAR A FACE MASK ON MY SKI GODDESS HOLIDAY?
A – This will depend on local rules in force at the time of travel. It is likely that face masks will be required in the airport, on the aircraft or on public transport in some countries and possibly in some restaurants and chalets.
Q – WILL MY DEPOSIT BE REFUNDED IF THE HOLIDAY IS CANCELLED DUE TO CORONAVIRUS?
A – If Ski Goddess has to cancel the holiday because of Covid-19, or a related or mutated version of Covid-19, then we will refund the cost of the holiday that you paid to us. If you would prefer to transfer your deposit to another holiday, in this scenario all amendment fees would be waived.
Q – WILL I BE REFUNDED IF I HAVE TO CANCEL THE HOLIDAY DUE TO OFFICIAL TRAVEL RESTRICTIONS CONCERNING CORONAVIRUS?
A – If you have to cancel your holiday because of Covid-19 government travel restrictions, including; resort closures, airport closures and your place of residence isolated lock down procedures, then we will refund the balance of the holiday that you paid to us. Your deposit is non refundable, but is transferable to another Ski Goddess holiday taken before April 2022.
Q – WHAT HAPPENS IF I SHOW COVID-19 SYMPTOMS WHILST ON MY SKI GODDESS HOLIDAY?
A – In this case, you will have to isolate from the rest of the group, follow local guidelines and contact your insurer about medical treatment or repatriation if appropriate.
Please also ensure that you notify your instructor or chalet host as soon as possible (via phone call or text from your place of isolation) and we will do our best to support where necessary.
Q – WILL SKI GODDESS REFUND ME IF I MUST CANCEL MY HOLIDAY DUE TO SHOWING COVID-19 SYMPTOMS A WEEK OR TWO PRIOR TO THE TRIP COMMENCING?
A – If you have to cancel the holiday then we will not be able to refund you as we will be liable to costs from suppliers but you may be able to make a claim on your insurance, we know many insurers will cover Covid-19 on a personal illness basis. We would suggest that you check this with your insurer at the time of or before booking your holiday with us.
Q – CAN I CANCEL OR CHANGE MY HOLIDAY?
Cancellation of holiday
43+ days prior to departure = loss of deposit
29 – 42 days = 50%
15 – 28 days = 60%
0 – 14 days = 80%
Less than 7 days = 100%
Amendment
If you would like to amend or change the date of your holiday, please notify us as in writing as soon as possible. We will do our best to make the change but cannot guarantee to do so; there will be a minimum charge of £30 per person to do so. Any additional costs due to difference in holiday price will also be payable.
You may transfer your holiday package to another person who satisfies all the conditions applicable to that package. In order to do so you must give us notice in writing of your intention at least 7 days before the package is due to start. We will inform you of any additional fees, charges or other costs relating to the transfer of your Ski Goddess trip.
Q – CAN I STILL SHARE A TWIN SHARE ROOM WITH ANOTHER MEMBER?
A – Yes, if neither of you are showing any symptoms then we anticipate come the winter season when we are running holidays that this will be possible. This is something we will continue to monitor and will update you if there are any changes.
Q – I HAVE BEEN CLASSED AS VULNERABLE BY THE GOVERNMENT; CAN I STILL BOOK A HOLIDAY WITH YOU?
A – Yes, at your own risk. We advise you to think carefully before doing so.
Please also remember to contact your insurers to declare any pre-existing medical conditions and ensure that your medical record with us is up to date.
Q – IS SKI GODDESS IN TOUCH WITH ACCOMMODATIONS REGARDING THEIR COVID-19 SAFETY PRECAUTIONS?
A – Yes, we are in regular contact with all suppliers and will continue to monitor the situation as it changes over the coming weeks.
Q – WHAT PRECAUTIONS IS SKI GODDESS TAKING TO MINIMISE THE POSSIBILITY OF ME CONTRACTING COVID-19 WHILST ON MY SKI GODDESS HOLIDAY?
A – We are continuing to monitor the situation with our suppliers. As the advice is ever changing we will be in touch to communicate whether any additional safety measures are required (such as facemasks) on your individual holiday closer to the departure date. We will be following the hygene guidelines of the time of your holiday as a minimum. If necessary we may have separate eating areas with smaller groups, and will manage congregating areas appropriately.
Q – WHAT HAPPENS IF MY TEMPERATURE IS CHECKED AT THE AIRPORT AND I AM UNABLE TO FLY? WILL SKI GODDESS REFUND ME?
A – If you are unable to fly and therefore have to cancel your holiday we will not be able to refund you, but you may be able to make a claim on your insurance. We would suggest that you check this with your individual insurance provider to clarify if this is covered.
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